Liberator Pack Refund | Unable To Get Physical Items from POE2 Liberator Supporter Pack

Hi Team,

I realize this may not be the correct forum for my ticket, but I feel I have exhausted all other avenues and this is the last path of escalation I have.

To provide some context, I purchased the POE2 Early Access for $30 in early December 2024, and quickly became hooked on the game and was having a ton of fun with it. As a result, I upgraded to the Liberator Pack for $490, majorly to support the game I was playing but also because excited about the physical items that were part of the package. After purchasing the Liberator Pack on 12/12/2024, I immediately reached out to support to inquire about how to receive the physical items.

Following my initial email, I sent two additional follow-up emails. I finally received a response on 12/24/2024 at 8:00 PM, asking me to verify some account details. I replied with the requested information within an hour and a half. Since then, it has now been 16 days without any further communication. I’ve also sent three additional follow-up emails, but have yet to hear anything.

This delay has become a significant source of frustration, particularly since I was eagerly anticipating/expecting the physical items promised with the pack. The ongoing uncertainty is adding stress to my day to day, and I need this resolved one way or another. I sincerely hope we can resolve this matter early next week. If not, I will unfortunately be left with no choice but to request a refund.

For a quicker response, please feel free to reply via the support email, as I receive notifications directly on my phone.

Support email subject line: "Shipping for Early Access Supporter Packs"

**I also want to emphasize that I do not want to refund the liberator pack, and I am just hoping to receive the physical items promised with the pack. I just feel like I am left with no other option at this point and like I mentioned above, this is adding a lot of stress to my day to day.**

Best regards,
Matthew

Hi Cameron,

Thank you so much for your reply—I really appreciate it! I completely understand that you and your team navigating the launch of a new game and the post-holiday period, but I was wondering if you have any sense of when I might expect a response?

It's been a month since our initial contact, and while I’m usually very patient, I feel that this delay has become a bit unreasonable.

Thanks again, I really appreciate the response, even if you are not able to help personally.

Best regards,
Matthew