Account is still locked
|
Heyho,
I wrote you an email on December 19th because I noticed that my email address and password had been changed in my account. As I only log in via Steam, this probably remained undiscovered for a while, but I wanted to get it fixed now. A week later I was kicked out of the game and got a message saying that my account had been blocked and that I should contact you. I also got an email from you saying that you had blocked my account to prevent further damage (it wasn't actually necessary since I logged in via Steam, but OK) I did everything that was in the email and replied to you. Since then, there has been silence. Can I at least have a confirmation that you received my email? Why couldn't the employee who wrote me the email and blocked my account get back to me straight away? (after all, you received my reply after 6 minutes) If it was just the EA account, where I still have ages to use, I wouldn't even care how long it takes, but since my PoE1 account is also affected, I would just like to have a clarification here in the foreseeable future (you've invested a little in it over the years) And what kind of great system is it that locks you out everywhere? Having to create a second account to write something in the forum / sometimes to read things doesn't feel very customer-friendly in my opinion. So please, no copypasta that you're very busy at the moment, but rather address what I wrote and give an approximate time in which I can expect a solution. Last bumped on Jan 11, 2025, 5:17:29 AM
|
|
|
Hey there, I'm sorry to hear that! If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
|
|
|
And Again just Copy Pasta....i rly doubt even reading the messages ...
|
|
|
bump
|
|
|
Damn its almost like they have more "employees" pasting this message than actual support staff
|
|
|
i dont know what to say here any more rly...
Also different GGG-Employers react differently (https://www.pathofexile.com/forum/view-thread/3689554), here someone confirmed that a mail was recived, thats all i want for now. then i would give a another 2/3 weeks till i will complain more |
|
|
I was unable or rather i would say i haven't log into the game yet since EA launch due to account locked and didn't receive unlock code.
I think anyone in my shoe should know the frustration and disappointment. i joined poe1 since 2016. but this time i wont stand by their side or give them any excuse. since first day of EA dude. i paid for game that i cant log in. |
|
