No response to support email

I am using poe2 for playstation. I bought it from the website to use the skin but I can't use it so I want a refund. I already emailed to support but I haven't received a response.

Jaybe_v#8055

I've sent emails over a month ago, you are never going to get a reply. If you ever get one they will ask you stupid question then go silent for weeks, only to return with another email with the same stupid question they asked you weeks ago.

Unfortunately, I have had a similar experience. I wrote an e-mail to support on December 14.
On December 19, I received a reply saying that I should verify myself, even though I already had all the details.
I have been waiting for further feedback since that day.

It's sad to see that a case like this has to be made public.

Sent them an email on the 6th dec and got response and asked for some info on 16th. Never got a response... Really disappointed that they dont atleast have a system to send out automatic messages explaining the delays or giving some update here on how long they think their behind. Ive supported them for years, but not sure Ill do so the next time

I've had a similar experience. First mail sent on Dec 7 2024. First response on Dec 17 2024. I answered right away. Second response received on Jan 2 2025. Got asked to verify a steam ID. I sent the response right away again. It's now 12 Jan 2025. Every time we send a response, we get sent back into their queue and have to wait the entire line all over again. That is absolutely ridiculous. I can understand that due to a busy time, the initial response is delayed. But after that, we should not have to wait another round just to verify some numbers.

It's now been over a month and the issue is still not resolved due to this queue system of theirs.