Microtransactions restricted on console and website?

I just want to buy the Gargoyle wings which is not show in game store on PS5 console. So that I go to the website and buy enough coins to purchase the Gargoyle wings.

Interesting thing is, I cannot buy it since the website keep say "Buy Points" even if I have already enough coins.

Luckily this happens, since when I look at account related thread, I got this message

"

Unfortunately, any purchases made on PlayStation platforms cannot be used on other platforms, and purchases made on other platforms cannot be used on PlayStation platforms. Note that these purchases can still be on the same sub-account, but the microtransactions will be marked as unavailable when viewing them in your stash.

So my questions are:

1. If I buy the Gargoyle wings on website, will it be available on my PS5 console?
2. How to resolve this "Buy Points" error on website? Does it means my coins on website are totally wasted?
3. Can I move my coins to PS5 console, at least I could use it... Since I bought stash packages using my early access points...

1. No. Nothing you buy on a platform other than PlayStation can be used on PlayStation. And likewise nothing purchased on PlayStation can be used on any other platform.

2. Your points are likely credited on your PoE/PC account. So they cannot be used to buy things for your PS5 sub-account.

3. No, unfortunately you cannot move points to/from PlayStation.


Honestly, it's an absolute disaster. They've really let anyone that plays on PlayStation down, and are essentially selling us a crippled product and experience.

Your best or only option is to lodge a support ticket asking for a refund for the purchase on the website, stating you were deceived in thinking you could use the purchase for POE2 on console.

Thank you for your reply. I surely have to ask for refund, this is so unbelievable that there are lots restriction but they don't mention on the core page, instead in posts hide behind.