Request for Coin Transfer Between Accounts Due to Linkage Error

Dear Support Team,

I am a huge fan of Path of Exile, and because I enjoy the game so much, I decided to purchase the beta of Path of Exile 2 twice. I initially bought it on the PSN for my PS5 and later purchased it again on Steam for PC. For the second purchase, I chose the "Lord of Ogham Supporter Pack" version specifically to obtain the 600 microtransaction points and further support the game's development. However, I am now facing an issue that has left me very frustrated and disappointed.

Due to an error while linking the accounts, my Steam account (Mathwidu#8156) ended up being connected to a secondary PSN account that I do not use. The account I actually use and where all my characters are on PlayStation is Mathwidu#5810. As a result, the progression between platforms is not shared, and worse, I cannot access the 600 microtransaction points I acquired with my Steam purchase on my PlayStation account.

I can see the 600 points on my Steam account (Mathwidu#8156), but my goal when purchasing the game on both platforms was to have access to cosmetics and coins for my characters regardless of whether I was playing on PC or PS5. I would like to know if it is possible to transfer the coins to my Mathwidu#5810 account on PlayStation, which is where I actively play.

This confusion happened because, as I mentioned, I am a huge fan of the game and went out of my way to purchase it again on Steam, investing in a more expensive version to enjoy all the benefits. It was very disappointing and disheartening to realize that I cannot use the microtransaction coins on my main PlayStation account.

If it is possible to transfer the coins between accounts, I would be extremely grateful. If not, I kindly ask for guidance on how to resolve this issue.

Thank you for your attention and understanding. I look forward to hearing back from you with instructions.

Sincerely,
Matheus Duarte
[Account IDs: Mathwidu#8156 (Steam) and Mathwidu#5810 (PSN)]
Last bumped on Jan 10, 2025, 6:31:09 PM
Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you.
I have same problem. Coins went to wrong account, and I get reply from support: "I'm afraid that we are not able to move either the points or purchases. I'm sorry that we cannot be of more direct assistance in this case." So forget about your coins...

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