Is there really a designer who can see it? Why hasn't it been solved for so many days?

There are some problems with my account, which have not been solved, and there is no way to log in to the game. I didn't get an accurate reply when I sent the email, and I also sent the basic information and account information. I just want to restore from a non-existent email account. Why can't it be solved for so long? Every time I send an email, I still can't get a reply. Is there a professional to answer it? I have all the information about the account. I just want to restore a working mailbox. Is it so difficult?