Incorrect Package Allocation – Request for Account Merge Assistance
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Dear Support Team,
I understand you must be busy, and I truly appreciate the time you take to help players like me. I have tried to reach out to you 3-4 times before regarding my issue, but aside from one response, I haven’t received further updates. I kindly ask for your assistance in resolving this matter as it has turned an enjoyable game experience into a frustrating situation. Here is a step-by-step summary of my issue: 1- I purchased the game for $15 on Steam and started playing with my Steam account (Steam account: maxspenc3#9764). 2- I developed my characters and progressed my account to a decent level. 3- Later, I created an account on your website, https://www.pathofexile.com/. (Website account: maxspenc3#2810). 4- I linked my Steam account to this newly created website account. 5- Weeks later, as I was thoroughly enjoying the game, I purchased a $45 pack through Steam. 6- Here is where the issue began: the purchased pack was applied to the newly created, empty website account instead of my main Steam account. 7- I kindly request your assistance in transferring the coins and all items from the purchased package to my main Steam account (maxspenc3#9764) while ensuring that my characters and existing items on my main account remain intact. I am aware of similar cases where this issue was resolved successfully for other players. I sincerely hope you can assist me in resolving this matter. Thank you for your understanding and support. Best regards Last bumped on Jan 11, 2025, 10:22:13 AM
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
Please also include the transaction ID of the purchase in question. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. | |
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Hello,
I have sent a total of 5 emails, starting with the first one on December 13, 2024. In my emails, I detailed my account information and the issue I am facing. However, I have not received any response. I have tried every possible way, but I still cannot resolve this issue. The problem is not related to a purchase itself but rather to the purchased items being transferred to the wrong account. Resolving this issue shouldn’t be this difficult. Thank you. |
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If you've already contacted us you'll need to wait for a response from the appropriate team member. Please note that sending multiple emails about the same topic or responding multiple times to an email chain with us will not result in your issue being resolved more quickly and could actually have the opposite effect by causing more work for our team or moving you to be lower in the queue.
Please be assured our team is working as quickly as possible and will get back to you as soon as they can. We're currently handling a large volume of support inquiries so we appreciate your patience and understanding. | |
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I've been waiting for a month. I sent my first email on December 13th. How much longer do you think I should wait? It's quite concerning how indifferent you seem to be to the issues of your users who support you this much.
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