Requesting Refund - Wraeclast (from Dec 13/18)
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Hello!
I sent in a DM request on December 13 after a mistaken purchase within 7 minutes of the purchase. I then emailed support on December 18 with the transaction number, and have not spent any coins since the purchase due to fear of not getting a refund. I then sent a follow-up email on December 31. I have not received any responses and was curious what this process looks like. I tried going through Xsolla, but they redirected me to GGG support. I understand that there a large volume of requests; however, at this rate, I will either have to pay for the charge or get charged interest. I might have to request my credit card company to dispute the charge. If I request a dispute charge, I am curious how this will affect my account as this was a mistaken upgrade from my previous founders pack & I have not spent any coins since. I am also curious what the current wait-time is for support to respond to tickets. Thank you for your time. Last bumped on Jan 5, 2025, 6:29:24 AM
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Hey there,
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime! As a note, please don't send additional or follow-up emails, Support will get to you as soon as possible. |
