Request to Lift Mute on My Account and Clarify Rules

Dear Customer Support Team,


My account was muted again on today, and I believe this might be due to posting trading-related messages in the global chat. However, I have observed that other players frequently post similar messages in the same chat, yet their accounts do not appear to be muted.
such messages are generally considered acceptable, and I haven’t found any clear rules prohibiting this behavior. This makes me feel confused and unfairly treated, as it seems that only my account has been muted. This has happened more than once, and I’d like to understand why.

Here are my concerns and requests:

Could you please clarify the specific reason for my account being muted and what rule I violated?

Why are other players posting similar messages seemingly not being subjected to the same action?

I kindly request a review of my account status and the lifting of the mute if possible.

I truly enjoy playing this game and have always aimed to follow its rules. If there’s anything I might have done wrong unknowingly, I would appreciate a detailed explanation so I can avoid such issues in the future.

Thank you for taking the time to address my concerns. I look forward to your reply.

Best regards,