My poe account linked to unknown user in steam
|
Hi,
I'm writting this beacause I don`t find any post talking about this exact issue or someone else that is in this exact situation. English is not my native tongue. I know that there is a lot of problems right now with poe accounts hacks etc. I already sent a ticket to support but i am a little bit worried because i dont find any info about this case and i think im completey screwed. i already changed email and passwords in poe account and in steam. the problem: I purchased poe 2 ea in official poe 2 web and I play with ggg launcher with no problem. Recently i wanted to try it from steam but it seems that another user got my poe 2 key for steam as i cannot redeem the key for steam and it says its used. When in my account of poe I visit "my manage account" secondary login of steam it links with another user in steam that i don`t recognize that seemingly has somehow stole my poe 2 ea key for steam. So i downloaded poe 1 for steam and i tried to link my poe account but didn't work, it says contact support. I don`t know if it has something to do with recent changes to ggg accounts for the release of poe 2. Now this is not and old steam account that i linked poe in the past and now i dont`s remember, its some russian guy aparently. A year ago my standard account of poe 1 was wiped of currency. I never bought rmt and dindn`t do any shady things believe me or not. All i have used in the past is awakened poe and trade companion. First note that i can login in the standalone version of poe 2 and play but i want my link with steam back. I dont know if the hacker can play the key of poe 2 in steam or how can he login if my credentials of poe account seems that are not compromised because i can login and play in the standalone version. I know that if there is some solution it will be provided by ggg support but i want to know i f anyone had this situation before. Thanks Last bumped on Jan 4, 2025, 1:36:37 PM
|
|
|
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? If you have already contacted us via email, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
| |
|
thanks i will wait for the support answer.
|
|
" it's a copy & paste answer. Some people are waiting months for answers lmao |
|
|
ull probably get ur answer in Q2, hopefully if u fill out the correct information is it will be resolved by Q3, in an undisclosed year.
|
|
" they even moved my post to suggestions even though I stated that I have a problem xD |
|
