I've been trying to get a hold of support for help for weeks now, HELP!

Hello I need help from your support I have already contacted Xsolla your payment handler and your own support, they however respond in a timely and understandable manner where you do not!

I have in this whole thread gotten one response from a person by the moniker Ramanpreet from your side, but not as a reply to the direct email I sent your support but via Xsolla's ZenDesk for some reason?! I am so confused by this.



I had to dump the entire conversation as a .PDF I'm sharing it via my OneDrive here: https://1drv.ms/b/s!AlB4pgmMkV8xsacQi5GbW59CubepvQ?e=AHdCcV

And here is the image confirming proof of ownership of the accounts:





I will repost the case here and hope that a support representative sees this and can help me.

And whoever this Ramanpreet is that is representing you is doing massive harm to your brand and needs to be better trained by you.