Need Help Changing the Email Address on My Path of Exile Account
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Hello,
I’m experiencing an issue with my Path of Exile account, and I hope someone can help me. The email address currently linked to my account is an old one that I no longer use and can’t access. When I try to request an email change through the website, the confirmation link is sent to that old email, making it impossible for me to complete the process. I contacted support over a week ago but still haven’t received any response. This is frustrating because I can’t use the in-game trade system until this issue is resolved. I’m currently logging in through Steam, and I can provide any necessary information to verify my identity and ownership of the account. If someone can help me resolve this issue or guide me on what to do next, I would greatly appreciate it. Thank you in advance for your help! Best regards, FroLeMageBlanc Last bumped on Mar 5, 2025, 3:47:13 PM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Thank you very much, I hope you will be able to take a look at it as soon as possible, thank you for this quick response, have a good day.
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" Hello, I’m following up on my issue with changing the email address linked to my account because I’m starting to feel concerned. I received a response from support 4 days ago from someone named Ramanpreet, who asked me for some additional information to process my request. I replied immediately with all the requested details, but I haven’t heard back since then. I’m worried that my message may have been forgotten or overlooked, as it’s been a while without any updates. I would just like to confirm that my request is still being processed or get an update on its current status. Thank you very much for your help and for any information you can provide! Best regards, FroLeMageBlanc |
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it has not been forgotten, the process for this is to usually give an quick reply to say that your ticket has been seen and start on security questions after which you will be waiting for the account security team to get back to you (they don't have much support staff as is and the ones dealing with account security are only a handfull)
You are basically in a queue...and it's a big one. Ancestral Bond. It's a thing that does stuff. -Vipermagi
He who controls the pants controls the galaxy. - Rick & Morty S3E1 |
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Hello,
Thank you for clarifying how the process works. Unfortunately, it’s been another week, and I still haven’t received any response. I completely understand that the account security team is small and that there’s a long queue, but I’m feeling very stuck at the moment. I can’t use the trading system in the game because of this email issue, which is really frustrating. It’s hard to enjoy the game when such a critical feature is unavailable, and all because of an email problem. If there’s anything that could be done to speed up the process, I would greatly appreciate it. Otherwise, I’ll just take a break and play something else while waiting. Thanks again for your help and for any updates! Best regards, FroLeMageBlanc |
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" Be grateful if you receive an answer, till March lmao Support is horrendous, but it's their own fault for designing the process that way. There isn't even a ticket management and you can do nothing on your own. |
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Hello,
It’s now March, and I still haven’t received any response from support regarding my email change request. I provided all the requested information, but I’m still waiting. I understand that the process takes time, but being unable to use the in-game trading system for so long just because of an email issue is really frustrating. If anyone has any advice or if there’s a way to speed up the process, I’d really appreciate it. Otherwise, I guess I’ll just have to wait even longer… Thanks for any help! Best regards, FroLeMageBlanc |
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