How to get support to reply? I got charged twice for a transaction and they won't reply to me.
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An error happened on the POE website and I got charged twice for the same transaction. I've reached out to the support alias twice, and I messaged them through the website once.
I'm asking for a refund for one of the two transactions, but they aren't replying. I tried emailing support@grindinggear.com and I tried messaging them through the "messages" feature of the website. I understand they're likely understaffed for the holidays but it seems absurd that I haven't gotten any replies in three weeks. Anyone know what else I should do? Last bumped on Jan 22, 2025, 11:19:11 PM
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We're currently handling a large volume of support requests. If you've already contacted us via email at support@grindinggear.com then as mentioned you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!
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It's been almost three weeks since you've posted this and I still do not have this resolved.
Is there some sort of escalation path? I have been charged two times for a transaction because of an error on your website. This is absolutely unacceptable, what else am I supposed to do? |
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