What should I do if my account is banned

I have another account（ [Removed by Support] ）I can't even log in to the website now, and it shows that my account is locked. It may be related to the coins I purchased from other channels. I was also cheated a lot of money. Can I unlock that account now? I can buy another game activation code as long as all the items and equipment inside are still there.
Thank you very much, please reply as soon as possible!

I have already sent the email, please reply as soon as possible. I love this game very much

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JC_GGG wrote:

I'm afraid we aren't able to assist with account-related issues via the forums. Please contact us at support@grindinggear.com so we can look into this with you.

I have already sent the email, please reply as soon as possible. I love this game very much