Double Account issue

I bought the PoE 2 as base edition on steam, later on i want to upgrade my game to next pack but when i finish payment the upgrade goes to my second alt account which shares same mail+steam account please transfer my currency and cosmetics to my the account has 92 level warrior

I refunded the upgrade via steam 2 day ago because of busy team support of the game but today i try to bought it again and it still the same issue
Last bumped on Jan 1, 2025, 11:24:03 PM
Hi there, we aren't able to assist with account-related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you? We are currently working through a very large number of requests, so please bear with us as we'll try to get to you as soon as we can.
I already did send the issue to that mail like 6-7 days ago

I can imagine the difficulties you are experiencing and i appreciate, but i cant enjoy the game right now because of limited stash number :(

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