Account access revoked without notice, support not responding
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I emailed support about them revoking my account access for POE2 without notice and have not heard back. Can someone from support please reply and help resolve this? 4 days is plenty of time to respond to a customer.
Last edited by XMerc#9735 on Dec 31, 2024, 3:55:55 PM Last bumped on Jan 3, 2025, 8:31:35 AM
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Hey there, I'm very sorry to hear this, and I apologise for any and all delays at this time. If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
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I've been waiting two weeks for a response. Bought the 50 point pack but it never got delivered to my account. Reached support 3 times about it, they haven't even sent me an acknowledgement email.
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It looks like your 50 point pack was successfully added to your account. Please make sure you're selecting the sub-account that you made the purchase using in order to see your points. You can choose the sub-account you're playing with while at character select.
If this doesn't help then I'm afraid you'll need to wait for a response from our team via email. |
