I would like to refund this game.

I wrote this message at 16 december but has no response

Good day,
I have encountered an issue.
Yesterday, I purchased the Path of Exile 2 Early Access with the Lord of Ogham Supporter Pack, hoping to play it on my PS5. However, I only received early access keys for the PC platform. This wouldn't have been a big problem, but unfortunately, my laptop is very slow and has an integrated graphics processor, making it impossible for me to enjoy this beautiful game.
Could you please assist me with this issue?

I would like to refund this game then, i don`t spend any points yet. I have no possibility to play this. And there is no key to ps5. Only for steam an epic game store.
Last bumped on Jan 8, 2025, 8:35:33 PM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Help me I've been waiting since December 16th
I sent all the necessary information, but did not receive a response.
I understand that you have a lot of work now, but I have been waiting for more than 3 weeks.

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