got POE2 on the website but problems with steam

I had purchased the lord of ogham support pack, i used the key to get the game on steam, i have received the coins- 600 but not the skins of the pets, nor does it show on my steam page that I own the dlc. Please help me understand what I can do for this. even in microtransaction store- nothing to redeem and it shows me that i can buy the dlc again.
Regards
Last bumped on Dec 29, 2024, 7:12:16 PM
As stated in our Early Access FAQ:
"
If you have purchased a key and/or have access granted for one PC game client (Stand-alone, Steam, or Epic), but wish to play on another game client, you will be able to do so by claiming a key to unlock access to that client. These are available at my-account/early-access and can be redeemed on the relevant platform's store. Please note these keys only unlock the client in your library, they do not on their own provide early access to your account.
As for your microtransactions not showing up, if this is still an issue please let us know at support@grindinggear.com
Last edited by Jacob_GGG#0000 on Dec 29, 2024, 7:12:24 PM

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