REMOVE PRIMARY EMAIL

Hey! I've been trying to contact you guys over email but didn't get a response. I have a POE2 Early Access Key. But my Steam account was compromised over a week ago; thankfully I managed to get it back as Steam provided assistance by sending them proof of ownership.

Recently, I noticed that my POE2 suddenly has a primary email associated with it that isn't mine which is weird because I signed up an account via Steam so there shouldn't be an email there. I tried to change it, but it's not working. Then just a few days ago, I lost exalted orbs and divine orbs from my stash. Completely gone! That's when I pieced it together.. I think the hacker put his email as a primary on my POE2 account.

I would like that email removed because it is not mine. Please help me!

Dear GGG,

We would appreciate if there is any update from your team, its a bit way too long now.

This is disappointing, my friend here has already sent an email 3 weeks ago.

Regards.

Yes, she already sent an email, check her email please, which was sent on December 24, 2024.

Its been really taking alot of time.

"

JC_GGG wrote:

Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

Again, she is still waiting for a reply, any progess?

Reminder 1

another day another long wait. we have the same issue, lmao me too im waiting a long time. cant play in my steam deck. ive already given up playing this game

"

JC_GGG wrote:

Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

Reminder 2!!

"

Shinkyhero#2248 wrote:

another day another long wait. we have the same issue, lmao me too im waiting a long time. cant play in my steam deck. ive already given up playing this game

Yeah, its frustrating now, I guess they'll lose players at this rate.

My friend seems already given up and will just play other games because of this.

"

JC_GGG wrote:

Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

Reminder 3!!!

"

JC_GGG wrote:

Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

Reminder 4!!!