Account Palooza help - Have 2 local accounts (1 current email, 1 no longer exists) and 1 steam

Hey!
I’m kind of a newbie when it comes to POE and I totally forgot about the unique account stuff and the decisions I made over the years while messing around with the game. My first account was a local one tied to an email I can’t access anymore, and it’s probably been shut down for years. I’m trying to see if I can get one of my two old email addresses restored right now.

Then I tried to jump back into POE1 and must’ve totally forgotten I already signed up or bought something, so I ended up making a new account with my current email. But I couldn’t find the stash tabs I bought, so I never really got into it... I think. Now I’ve got the EA pack through Steam (Account #3 - Nedula14#1494) and I combined my second account (Nedula#7023 - my current email) with my third account (Nedula14#1494 - Steam). I have no clue what my account name was for the first one (I’m checking two old emails). I've pretty much accepted that I probably lost whatever I had on Account #1, but I thought I’d ask for help with recovering and merging these accounts.

Also, can we transfer everything to either Account #2 (Nedula#7023) or, since I bought POE2 EA on Account #3 (Nedula14#1494), is there a way to move stuff to one or the other? I’ve got some Twitch drops on Account #2 but I’ve been using Account #3, and it’s all just messy. I tried reaching out to support a couple of weeks ago but haven’t heard back yet, so I thought I’d give this a shot since I know the team’s super busy. :dizzy:
Last bumped on Dec 21, 2024, 3:09:47 PM
Hi there, we aren't able to assist with account-related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you? We are currently working through a very large number of requests, so please bear with us as we'll try to get to you as soon as we can.
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Cameron_GGG wrote:
Hi there, we aren't able to assist with account-related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you? We are currently working through a very large number of requests, so please bear with us as we'll try to get to you as soon as we can.


Thank you @Cameron_GGG for the quick response. I've sent two emails (one on Dec. 9 and Dec. 10) to `support@grindinggear.com` and haven't heard back. How long is the queue for this? Is it okay to send from a gmail account to you guys as that's my primary and what's associated with both my accounts?
Let me know if I have to including anything in my email/subject to ensure it makes it to y'all and not rejected or something.
I got no response or automated message with either of them but also no rejection or bounce back :shrug:
Last edited by Nedula14#1494 on Dec 21, 2024, 4:21:11 PM

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