GGG Help me please, I got hacked
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I am reaching out urgently for your assistance. My account was hacked on 2024/12/21 at 20:26 (GMT+7), with both the email and password being changed by the hacker.
As soon as I became aware of the issue, I immediately sent a message to support@grindinggear.com on the same day at 22:31 (GMT+7). However, I have not yet received any response. Furthermore, the hacker is still actively using my account. I kindly ask for your immediate help to secure my account and recover access. Please let me know if any additional information is needed for verification. Thank you for addressing this matter as soon as possible. Last bumped on Dec 21, 2024, 12:26:52 PM
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Update:
After the hack, I could still access my account via the Steam client and created a new character. On 2024/12/21 around 16:00 (GMT+7), I logged into my original character and found the following: All items were missing, except for a necklace and rings. My stash, which had 1 divine orb and approximately 20 exalted orbs, was completely cleared out. The hacker is still actively using my account, and I urgently need your help to secure it and recover the stolen items. Please let me know if additional details are required to verify my ownership. Thank you for your prompt attention! |
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I am now worried that this thread might be deleted because the hacker is still using this account as well. T^T
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Hi there,
We're sorry to hear you're going through this! If you haven't done so already, could you please contact us at support@grindinggear.com so we may look into this and help you get your account back? We are currently working through a large number of Support Tickets, so our response times are longer than usual. You can find our more about the Support Team's response times on our Announcement Post. We do apologize for this inconvenience. Need help with anything? Please contact us at support@grindinggear.com for assistance.
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Thank you for your response. I understand that there are a large number of players at the moment, which may result in a high volume of support tickets. However, I have already contacted support@grindinggear.com on 2024/12/21 at 22:31 (GMT+7).
Please get back to me if any action has been taken or if you need further evidence. Thank you very much. |
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