Question related to refunds before christmas

Hi!

Because of an issue with xsolla (and possibly in part, myself) I ended up being charged twice for the early access pack to PoE2.

I e-mailed support at support@grindinggear.com three days ago on the 17th dec requesting a refund for one of the packs, my question is if this ticket will be will be adressed before christmas and if I can spend the 300 points i actually intend to keep?

Thank you, I love the result for PoE2 and looking forward to its development!

Also merry x-mas ;>