Refund Request for Incorrect Stash Tab Purchase
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I hope this thread finds you well. I previously sent a refund request regarding a mistaken purchase of a stash tab in Path of Exile 2 on PlayStation, but I have yet to receive a response. I understand there may be delays in addressing requests, but I would greatly appreciate it if you could confirm how I should proceed to resolve this issue. Specifically, I would like to know: 1. Is there additional information or documentation you require from me to process the refund? 2. If the refund cannot be processed, could you clarify the reason? 3. If I need to contact a different department or follow another procedure, please let me know the appropriate steps. Here are the relevant details for reference: • Item Purchased: Currency Stash Tab • Game: Path of Exile 2 • Platform: PlayStation I kindly ask for your guidance in resolving this matter. Thank you for your time and attention, and I look forward to hearing from you soon. Last bumped on Dec 21, 2024, 7:37:19 AM
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Hi there,
We're sorry to hear you've gone through this! Just to clarify, if you email us at support@grindinggear.com from your associated email, then we may be able to look into issuing a point refund for you. We are currently working through a large number of Support Tickets, so our response times are longer than usual. You can find our more about the Support Team's response times on our Announcement Post. We do apologize for this inconvenience. Need help with anything? Please contact us at support@grindinggear.com for assistance.
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