Missing points

Wanna ask/report a case. I bought a pack from the steam store back then, the supporter pack. But i have no idea that my steam account is already/still connected with my PoE 1 account. When I was waiting for my download to be finished, I created a new account in this website, then I linked my account to my steam and twitch. I was kinda surprised that when I linked my steam it said that my steam account was already linked to my PoE 1 (I didn't expect there's such a thing like this). But it has a "merge' option, so I clicked that option then I thought that it won't be a problem later.

Then I just play without doing any check on my MTX or anything else. But I do notice that I have 2 usernames connected when I logged in with my steam (so that's like it's not merged at all). But when I checked on my MTX section, I had no points at all (even on both my accounts). Did that happen because I merged my accounts? But I checked on my other account and there are no points either. I hope I can merge my accounts into 1 (this pandalbino#0902 account) because I don't use the other one anymore.

And can I request my points to be retrieved? Because I haven't used them at all.

note : 9 days ago I emailed support team and got a reply asking me to confirm my character name + my steam transaction ID. Already gave all of those after I replied to the email but still no confirmation til today.

acc selection :


proof of points :

Ok thank you for your respond!