The state of GGG Support is very disappointing

First of all i want to say that i love GGG and i understand their current situation with so many new people coming in. I have played POE1 for over 8k hours and love the game. Thus i wanted to support GGG by purchasing the 480$ pack few days before launch.

My 12 year old account got locked because i forgot my password and misstyped it too many times since i wanted to purchase the supporter pack directly over their website and not over Steam since Steam takes a 30% cut and i wanted GGG to get all the money without any cuts. Since i always logged in with Steam automatically i did not need a password there to begin with.

I then contacted their support Email to unlock my account, that was over 2 weeks ago, but since then i got no answer, no notification or anything. There was only a forum post about the support team having issues and hiring new staff. But they should have known that before the launch of POE2 and hired and trained support members, not AFTER!

I went through a lot of Forum Posts and A LOT of people having issues with payments and accounts and are not able to access their account or purched items not processed properly and NO ONE has received any response from GGG Support.

Im playing currently on a new account and bought an early access key, but all my stash tabs and MTX are gone and no ETA when GGG Support will be functional again. Just because i wanted to support them and not Steam taking the big 30% cut for the 480$ pack. I know that im not the only one with this issue and lot of people are waiting on a response from GGG Support.

you are not alone my ingame premium currency went down the void too and i missed important stashes from this toxic monetization too without ever getting anything back and being ghosted by the support. I am just trying to ge trefunds through and or reach out to steam support instead to take care of this and made sure to tell anyone i know never to use this trash store.

same here still waiting for my stuff "keys/points/mtx" from bought access pack as well as ogham support pack, nothing so far they wanted info they got the info. later today marks the 2 weeks run to get it done and im quite on a bad mood regarding that and its about time that the support fixes things and not puts a good amount of ppl on the long waiting line.

Hi! I've been locked out of my account, inside the game client, because I installed PoE2 on my laptop and tried to play it from a different location. The game is great and I like PoE 2 even more. But support is, sadly, absolutely atrocious! It's like they do not care about their company's reputation. Forget about the customers, at least do something to avoid looking ridiculous. I've received no ticket number when opening the case, which makes me very much doubt they even have a decent ticketing system. No reply, not even a quick little update saying "we're working on it" or something. It is extremely disappointing, to the point where I'm starting not to care about the game. It is completely unacceptable, in the civilized world, a big, experienced company to have such an appalling performance. I feel downright cheated!

Many people on the discord claim MTX (microtransaction) issues are pushed to the front of the line, this is the only thing GGG cares about, and that you will be helped, befor everyone else.

Nah, I think they don't care. They simply don't have professional support. I'm an Early Access supporter for PoE2 and being locked out of my account is literally blocking me from spending more money. The people who created the game and those who are supposed to help us live on different planets. Outsourced help will never truly care about one's product. It really is a shame!