No response since December 6th regarding supporter pack transfer issue ( 3-4 email send )
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I have not received any response since December 6th regarding my request to transfer the €150 supporter pack. The pack was mistakenly assigned to a newly created account (MisterDady#3966) instead of my original and main account (Petitpapa#2545), which contains all my characters, MTX, and stash tabs. I have sent multiple emails regarding this issue, and I kindly ask for assistance to resolve it. Paying for a pack at this price and not being able to use it is very frustrating.
The cause of this issue is that when I linked my Steam account to the Path of Exile website, it created a new account instead of linking to my main account. This mistake has caused all these complications, and I sincerely hope it can be resolved soon Last bumped on Dec 21, 2024, 5:21:00 PM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Hello Drew,
Thank you for your response. I understand that you are handling a large number of support requests, but I am genuinely concerned as it has already been over two weeks since I sent my emails to support@grindinggear.com, and I have not received any confirmation or reply. I’m not even sure if my emails were received correctly, which adds to my frustration about this situation. Normally, I would get responses within a few days—sometimes even on the same day back in the Path of Exile 1 days. Now, with Path of Exile 2, it feels like a completely different experience. Could you please confirm if my request is in your queue? I would really appreciate any updates on this matter. Thank you for your time and understanding. Best regards, |
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I'm afraid we're currently expecting delays responding to players emails due to the launch of Path of Exile 2 Early Access. One of our team will get back to you via email as soon as possible.
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Thank you for your reply. I truly appreciate the hard work your team is putting in during this busy time. Wishing you all a great day, and sending encouragement to the entire team—your dedication to the game and community doesn’t go unnoticed
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Hello,
However, it has now been two more days since your reply, and I still haven’t received any follow-up or confirmation via email. I just want to ensure that my request has been properly logged and that I’m not forgotten in the queue. It has been since December 6th, and now we are on the 21st. I would really like to use the supporter pack and the items I purchased. This long wait is becoming quite frustrating, and I hope the matter can be resolved soon. I appreciate your hard work and patience, and I look forward to hearing from your team soon. Best regards, |
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" I also have not heard since December 6 from support (someone named Whai) |
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Just to taper your expectations, I'm coming up on 4 weeks myself for my issue.
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