Can't access trade store

I played PoE a long time ago, bought the early access and two accounts got merged, now when I try to Trade it tells me that I must be online to direct whisper this person. When I log in to the forum and check my settings I can see that the old account is still the primary account holder and the Trade Shop doesn't register that I'm logged in on the new account. Any help?

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Clint wrote:

Hey there, can you please use the "Switch Account" function found on the top of our website to ensure that you're using the correct Path of Exile account?

I got the same problem. are you referring to "switch character"? i only see one character i have on poe1 no option for my poe2 characters