Feedback and Request for Assistance Regarding Missing Necklace in POE2

Dear POE2 Customer Service Team,

Hello!

I am one of your loyal players, with the game ID [DAPIPIXIA]. I am writing to report an issue I encountered in the game and hope to receive your assistance in resolving it.

Today (December 17, 2024), when I logged into the POE2 game, I was surprised to find that a precious necklace worn by my character was missing. This necklace is of great significance to me, not only because of its unique attribute bonuses but also because it carries many fond memories of my gaming experiences. I am deeply concerned and confused as, to my knowledge, I did not voluntarily discard or trade this necklace.

After carefully reflecting, I confirm that I did sell a necklace recently, but it was not the one that is missing this time. I am usually very cautious with my in-game items, so this loss has left me very puzzled. My friend suggested that I might have accidentally sold it to an NPC, but after much thought, I am no longer sure, as the game's transaction records do not provide sufficient information to clarify this point.

Given the above situation, I kindly request your team's assistance in conducting the following investigations:

Review Transaction Records: Is it possible to query my transaction history through backend data, especially transactions with NPCs, to determine if the necklace was indeed sold by mistake?
Item Recovery Possibility: If the necklace is confirmed to be lost due to a system error or misoperation, is there a way to restore it to my character's account?
Security Suggestions: To prevent similar incidents from happening again in the future, could you provide some suggestions or measures to enhance in-game item management?
I understand that your team may be facing numerous player feedback and requests, but I believe my situation deserves attention. As a long-time supporter and fan of POE2, I sincerely hope we can work together to resolve this issue and ensure that my gaming experience remains unaffected.

I look forward to your reply and thank you for taking the time to read my email despite my possible linguistic imperfections. If needed, I am willing to provide further information or cooperate in any other necessary ways.

Wish you all the best in your work and hope the game continues to thrive!

Sincerely,

[Your Full Name]
[Your Contact Information, such as Email or Phone]
[Date]

Please note that my English may not be perfect, and I apologize if my expression is not clear enough. Thank you for your understanding and patience.
Requirements:
Level 54+24
Maximum Energy Shield: 26% increased spell damage
+62 Maximum Energy Shield
17% increased item rarity
All Spell Skills Gems + Level 2
22% increased cast speed
+16% increased all Elemental resistance

Interesting post. I just lost my amulet, as well, though I think mine was munched by the Delirum system - which I think may be bugged.

Not sure if you experienced the same thing, but I got a third Delirum type, placed my amulet into the crafting window, then decided not to use the valuable materials because my amulet was lower level... later logged off, and now I see one of my Delirum resources and the amulet are gone, plus my skills are no longer usable because of the stat drop.

Curiously, one of my Delirum resources is gone and so is the amulet.

I am going to stay miles away from this Delirum system until I know it won't steal my gear... I think this is a bug.

Thanks,
Wulv

Hah! After writing this out I checked the crafting window and my amulet was hidden inside of it still... So I was able to recover it. Double check your Delirum window and see if the loot is lost in there...

SUPER CLUNKY CODING.

Hope this gets patched relatively soon.