PoE2 - Chat Banned - Still No Response
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Hi,
On Thu, Dec 12, at 11:42 PM I sent an email regarding a chat ban to support@grindinggear.com, it's been four days and I still have no response. I understand it's the holidays and with the surge of popularity of the game you guys are probably in over your head right now. I was banned from global chat for 12 days for seemingly no reason. I've done nothing in chat except ask for help with bosses, trade, and help others with bosses. I've never been even remotely disrespectful to anyone in chat so I'm not sure why my account has been chat banned. I was hoping I could get a reasoning for the ban or have it removed, I never even got a message of why I was banned. Just logged in and couldn't chat. Thanks for the assistance. Last bumped on Dec 16, 2024, 2:38:45 PM
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" Yep you guessed it, They're overwhelmed by a mountain of customers but it does look like they are slowly catching up, Don't worry they will definitely answer your email though its hard to say how long that will be. Innocence forgives you
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. I apologise for any delays in getting back to you.
Need help with something? Feel free to email us: support@grindinggear.com
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