Is it really that difficult to lift the account ban?

I have no idea what the support team is actually working on, and I’m tired of hearing standard responses like “please be patient” or “we’re handling a large number of tickets.” Is it really that difficult to help users lift their account bans? I’ve been waiting for 5 days in a row, and nothing has been resolved. Is this how you treat your users?

Does this game even have a support team? Stop telling me to "be patient" — it’s meaningless at this point. I’ve already waited for 6 days, and nothing has been resolved!