waiting for a mail back

hello

i am unfortunatly waiting for a mail back for over 7 days now about my physical items that are part of the highest poe2 supporter pack apperantly i opted out without any info.

i do want my physical stuff to be coming to my home
i did send this back to them as a reply

but now i have been waiting for over a week basicly for a new response how to get my physical stuff activated
i thought because it was a reply i maby would be helped faster but gues my mail got back to the bottem i hope its all cleared up soon :)

just wanted to type this out

greets from belgium a huge fan of the games

"

Joel_GGG#1496 wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

useless bot reply, they haven't reply the email from over 2 weeks ago, good luck people

Well to mine they did react a week ago before the huge backlog just need to wait then

Woops