When will the refund e-mail arrive

I am a Korean user and sent a refund email on December 7th, and I sent it on December 8th in response to a request for more information
However, I still haven't received an answer about the refund
Is the refund going on?
Last bumped on Dec 16, 2024, 6:09:52 AM
They are overwhelmed by the huge player turnout and their team is still catching up, They do seem to be making some progress so if your email was sent without error then they should get back to you as soon as they can.
Innocence forgives you
I was double charged for the $100 USD EA pack 14 days ago and still haven't received a response.

So I imagine you'll be waiting more time.

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