The mysterious shade quest stuck. bug report

Been trying to figure out a way around it for a few days, so bug first occurred this week.

While playing split screen on xbox series S, some mix happened where my wife character (player 2, so playing on player 1 world) got to the part of the quest where she could recover the ring PRIOR to summoning Una at the base of the tree in the Grelwood right next to the waypoint or going to red vale.

In other word, she skipped through the quest steps, now she have the ring and has the quest that says ¨Bring Count Lachlann¨S Ring to Una¨. BUT Una won't give her the option to give her the ring

Other info (In player 2 world NO split screen):

- Una CAN be summoned at the tree, however she will appear for a brief second, say her first phrase, and disappear. At this stage, I did not yet go to red vale to recover the 3 pieces needed for the tree. So That's the next thing I did

- Went to red vale, recovered all 3 artefacts (Runed Guard, Runed Skull Cap, Runed Girdle), tried to summon Una, but same thing, she appears and then quickly vanishes.

- Tried dropping the ring, same thing. She still disappear.

- Reseted the instances many times, the game, the xbox, Una always vanishes and stops me from continuing the quest.

I did not try to reset the quest or delete it or whatever, from my understanding there is no way to do so

However, my wife has been able to continue with the other quest of the campaign so far. She is currently working on ''THe Mad Wolf of Ogham'' . So, hopefully it doesn't stops us from completing Act 1.

However, it seem to be an important quest since it allows you to summon the NPC that identify objects for free.

My character was able to complete his quest just fine and did not experience the bug. This seem to be an issue only occurring on split screen when mixing 2 characters at the wrong time.

Hope this help

Thanks for the great work GG. I am sure you will fix this rapidly!