The Game suffers from Multiple Crash Bugs Yet GGG Is Silent

At this point we have two major threads about crash bugs.

1) Hard crashing PC locks up: 165 Pages, 1641 Replies, 93528 Views. Created at 7th of December, 2024.

2) POE 2 Complete PC Freeze while loading screen: 136 Pages, 1351 Replies, 130156 Views. Created at 7th of December, 2024.

"Junior" Threads that haven't broke 100 Page count YET:
1) POE2 Win11 24H2 Crashes - Constant crashing, >100% CPU usage, and more: 10 Pages, 90 Replies, 14881 Views. Created at 8th of December

The actions of the developer team and the community managers are quite disheartening. Their use of initial dismissal tactics by not recognizing this issue even when there was a 50 page post about it, and then resorting to distorted and faulty logic to claim "This seems to mostly be for players with the Windows 24H2 update." is indicating that they knew about this issue, and decided to sidestep it as it would only affect a "negligible" amount of players.

It did not work out as they planned and now people are talking about PoE2 as "the game that bricks your PC" or add this info as an asterisk next to its name. We even see some people that keep attempting to derail the thread by picking fights or claiming "this cannot brick your PC" contrary to common sense. This can absolutely brick your PC, but most of the time it will only cause shortened component lifespan and data corruption.

When the GGG staff "reply" finally came it was extremely short, and currently Known Issues specifies that "This seems to mostly be for players with the Windows 24H2 update." They have requested DxDiag files but people report that they did not access them. There was also a problem with sending the files directly to the staff member that requested it, where people received the message "You may only message the Support account at this time." despite the fact that the staff post specifically requested "sending me that file or it's contents in a private message.".

This is not a Windows 24H2 issue.

The reason why you observe "most" players who have the issue have Windows 24H2 is because "most" players updated their OS and their drivers while preparing for the long-awaited, once delayed launch of this game.
Just from observing that players who do not have Windows 24H2 (which we have in this thread, and undoubtedly among the dxdiag senders as they used "mostly") the developers should have known that it is not a Windows 24H2 issue and focus on their own code/engine. Adding that to their sticky creates the impression of "shifting the blame".

At this point they should be sending a video or a full and detailed post explaining:

1) What went wrong.
2) What they are doing to fix it.
3) How did this sort of bug managed to avoid detection in their testing period.
4) What they will be doing to compensate players that have been affected by this issue.
5) Estimated time of fix.
6) Whether refunds would be available for those that are no longer interested in playing the game.

Additional Information:

"

AshySamurai#1105 wrote:

Add to the list they didn't access dxdiag files they have asked for.
I see history in my Google Drive. And I did send it the same day (less than 12h from the GGG post).

Add to the list they didn't access dxdiag files they have asked for.
I see history in my Google Drive. And I did send it the same day (less than 12h from the GGG post).

"

AshySamurai#1105 wrote:

Add to the list they didn't access dxdiag files they have asked for.
I see history in my Google Drive. And I did send it the same day (less than 12h from the GGG post).

This is ridiculous. Thanks for the information. I'll edit it in now.

Please GGG say something!

I have just noticed (or rather had my friend tell me) that the game is currently having a stash tab sale. In other words if you are not playing the game or were busy trying to fix this issue it is possible for you to miss the sale...

This needs to be addressed by GGG. I dare not play this game anymore for fear of losing my pc to the crashes.

This is a serious issue. The hard crashes can brick a PC and even if they don't brick it the parts will degrade.

This is incredibly frustrating. I get that this is early access but that's not an excuse for an error such as this. I am regretting purchasing the game and cosmetics at this point.

The radio silence from GGG adds salt to the wound too. Simply taking a page out of Bungie's playbook of "We hear you, we are working on it" is better than the one single post in a 165pg+ forum.

This is an incredible disappointment.

WARNING: It's not safe to play PoE 2 right now, it's gonna fry your PC in some areas of the game, like in the ACT 2 Caravan, the game is not optimized at all and I'm not willing to risk my PC just to play a game!

This is the first time I ever had to disable CPU cores to run a game, so it will crash a little bit less then it would if I didn't.

I've learned more about my CPU then I ever wanted to as a result of the game crashes.


I hope GGG can fix this for us. The game looks and feels amazing - when it's not crashing.