How to get a refund?

I've contacted support and they replied asking for my transaction ID, then after I gave it to them they haven't replied in over a week. I've purchased 2 copies of the same founder pack and want to get a refund on one and upgrade it.
Last bumped on Dec 14, 2024, 9:59:58 AM
Hey there,

If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!

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