Account unlock

Hello,
a few days ago i messaged support since my account got hacked.
(Only items were stolen and i changed the password wrote that in the mail as well so i still had access and no one else was able to get in anymore).
The account still got locked and i got a Copy Paste Mail about my Email having maybe been compromised since they need 2FA to get in (account is linked to steam so no 2FA needed if login happens using PoE account password) Also checked my Google logins and there was nothing out of the ordinary.

I just want the account unlocked again since it wasn't in the need of being locked or recovered as it is written in the Mail. It has been 3 1/2 days since i sent an answer so far i got no answer back. Can't access the game anymore when there was no need to lock it. Is there any way to get the Person that originally answered my mail to read it again and undo the lock on the account? (Support Person was Scott)
I was never not in control of the account or anything related to it. There seemed to just have been a login and gear got stolen. The account is still well in my possession!

My Account name is Acay#4946

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