Support email is being flooded

I emailed support@grindinggear.com a few times now, only for it to come back to me saying it was never delivered as they are receiving too many messages. Not sure what they plan to do to help us out, but I hope they figure it out soon.

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LionHeartJhny#7684 wrote:

but I hope they figure it out soon.

they already did: they will tell you

"Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?"

"If you've already emailed into Support, your email has not been lost. We are currently working through a large number of support tickets, and will try to get to yours as quickly as we can."

"Hey there, we sincerely apologise for any inconvenience you've experienced as a result of any delays in our response. This is something we are aware of, as we continue to work through the large number of support requests we have as quickly as we can."

just rinse and repeat the same reply. the cycle keeps going. :D

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LionHeartJhny#7684 wrote:

I emailed support@grindinggear.com a few times now, only for it to come back to me saying it was never delivered as they are receiving too many messages. Not sure what they plan to do to help us out, but I hope they figure it out soon.

they use gmail, which by default is max 60 mail per minute if you don't pay I suppose.

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Jacob_GGG wrote:

We apologise for any delays in our response to support requests, and for any inconvenience you have experienced as a result. This is an issue we are aware of. Players should be able to send emails to support@grindinggear.com again soon, if not now.

Please show us some love will ya? Instead of nerfing ingame stuff, we are still stranded out of the game since launch day. Please put more effort getting us into the game first.