Ban appeal pending after almost a week. No communication

What is going on with the ban appeals why are we even forced to go through this process?

My main account iliasna#6029 was out of the blue banned after 8 years of having a completely clean record not even so much as a single chat timeout.

I have clocked in thousands of hours in the game. Supported you guys monetarily with a figure close to 5k because i loved the company and games you guys were creating.

Almost a week has gone by 3 emails and a ban appeal met with radio silence.

I used up a weeks worth of PTO to enjoy the game you guys created, i wasnt even able to go past the first weekend.

What is going on? is this really how GGG treats longtime supporters?

Also please dont bother with copy pasting responses. i have sent emails to support, i have used the ban appeal button and i have waited.

Customer service is gone due to cost savings have to buy new acc

Ya so I was also false-banned. Luckily, only for 36 hours. Feels wrong to say luckily here, but I'm trying to be understanding of support (I've been oncall for a large company, believe me, these guys are probably absolutely slammed). I emailed support@grindinggear.com, I filed a ban appeal, and I also emailed banappeals@grindinggear.com. I have no idea which of those actually got someone to unban me as, even though I was unbanned, I received no email or message indicating so - I was simply unbanned. While I'm glad to be able to play the game again, it still feels like a slap in the face to have no apology or official recognition of the issue. And it really sucked because I just had to sit and watch as my guild progressed while I could not. That said, I can only imagine what this feels like for those that took vacation time to play... I hope you are unbanned soon.