Account Issue
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Hey,
I have been having an issue where it looks like I have 2 accounts, and my twitch drops and previous purchases are on one, and the POE2 purchase is on the other. I have sent in 2 emails over the last week, and have had no response. I just wanted to know if they could merge my accounts or refund me and let me put it all on the same account, and I have it sorted going forward. I didnt realize that if I purchased on Steam, it would use a separate account from my POE account. I thought it would link the 2, but something went wrong in the link process I guess. Last bumped on Dec 13, 2024, 5:43:31 PM
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Hey there, we sincerely apologise for any inconvenience you've experienced due to any delays in our responses. We are unable to discuss or action any account-related issues over the forums. If you've already sent an email to support@grindinggear.com, it will not have been lost.
We appreciate any patience in this busy time as we work through a large number of support requests, and will attempt to get to your request as quickly as we can. Please note that new emails regarding the same issue or follow up emails in a thread may have the opposite intended effect. |
