[Help] How to refund my points?
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Because of the serrver delay, there was no decrease of points after I clicked purchase botton on this website. I thought the purchase was unsuccessfulI and then clicked purchase botton 2 more times, which caused me purchasing 3 currency stash tabs. While thease was still no decrease of points the 3 times click.
But when I login the game, I found only 120 points left. It cost me 180 points on buying 3 currency stash tabs. I think it's not my fault but the unstabble severy response. And I really don't neet 3 currency stash tabs, one is enough for me... So, is there any way to have my 120 points refunded，same time taking back 2 currency stash tabs ? Thanks.~ Last bumped on Dec 19, 2024, 6:27:53 AM
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If you email them they will do their best to take care of you when they catch up on all these tickets.
It definitely sucks but hoping they get on top of the hill soon. Innocence forgives you
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I have been waiting the best part of 2 weeks for them to reply to my reply gods know how long a fresh ticket is gonna take.
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Hey there, I apologise for any delay in our response to as we work through a large volume of support tickets. We also apologise for any inconvenience this has caused you, and we would appreciate any patience during this busy time. If you've already sent an email to support@grindinggear.com, we will try to get to it as quickly as we can.
I've also sent you a PM for further clarification. | |
" Hi，there， I had sent email to support@grindinggear.com 5 days ago. But there is no reply and no change on my account. Please help to push through. Thank you. BR, Cheney Last edited by Cheneyanna#0599 on Dec 19, 2024, 6:25:16 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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