Bought Navali's Coin Purse but POE 2 doesn't support it. Can I get a refund?

I bought "Navali's Coin Purse" for 90 coins. I bought it on the website shop in the Special section. But I can't use it in game. Can I have a refund? My account is HaDesui#7970. I already sent an email to the support.
Last bumped on Dec 20, 2024, 11:00:27 PM
Hey there, we're sorry you're experiencing this issue. If you've already emailed into Support, your email has not been lost. We are currently working through a large number of support tickets, and will try to get to yours as quickly as we can. We appreciate any patience in this regard, and apologise for any delays and inconvenience caused to you.
It's OK. I can Wait.
Still haven't received any help and reply from support since the last time (14/12/2024).

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