Customer Support? Hello?
|
Hey, so I’ve tried reaching customer support multiple times over the last week about a problem I’ve had with a data leak and have been requesting a username change, and have not received a reply? Is this common, or is there a better email to reach out to other than "support@grindinggear.com"?
Also want to add, I purchased the Liberator of Wraeclast supporter pack because I love the game and want to support our team, but also because I had heard we would receive extra early access codes with it? I have not received any codes, and have a few friends that are borderline about ARPGs after being burned by Diablo IV. I know they would love the game as much as I do, but they need access to the game. Last bumped on Dec 12, 2024, 1:52:52 PM
|
|
|
This is not usual for GGG, I've played since 2013 and they are really good about getting you the products you pay for but the turnout for PoE2 has exceeded capacity by a historic amount.
They definitely are not ignoring you and will get back to you as soon as they can. Good luck getting your friends into PoE2, It's been an interesting journey doing the same in PoE1/2 Innocence forgives you Last edited by SilentSymphony#3358 on Dec 12, 2024, 1:53:00 PM
|
|
|
Hi there,
We're sorry to hear you've been having some trouble getting in touch with us for an account name change. I'm afraid this wouldn't be something we'd be able to assist with via the Forums. This may be something we can assist with via our Support email, so if you've already emailed us at support@grindinggear.com, we will do our best to get back to you as soon as we can to look into this for you. We are currently working through a large number of Support Tickets, so our response times are longer than usual. You can find our more about the Support Team's response times on our Announcement Post. We do apologize for this inconvenience. Need help with anything? Please contact us at support@grindinggear.com for assistance.
|
