Why are accounts even getting banned/ locked in Early Access
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whats a rough timeframe in which we can expect a reply from customer support? Why are these occuring?
Last bumped on Dec 12, 2024, 10:30:07 AM
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They seriously need a new team and new policies at handling accounts. This is not POE 1 level of niche game any more, their ridiculous account policy will just keep getting their tiny support team overwhelmed, we will never see an end to this crap
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at this point blizzard has better support than this crap
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its unfortunate they put so much time and effort into creating a great game and dump tons of time into advertising but lacked the foresight to ensure its support infrastructure can function on high load.
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"I just don't see how this will ever get resolved if they don't implement some sort of automate system. Everyday there's another dumpster fire added on top of this dumpster fire, then they get even more email, so there tiny little pipeline gets more clogged. |
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bump (whats the wait time for responses)
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Hi there,
We've had reports of some players potentially being incorrectly restricted and we are looking to get these fixed up soon as well as prevent the issue from reoccurring in the future. If you still don't have access in a couple of days, please let us know by contacting us at support@grindinggear.com so we can look into things further with you. We deeply apologise for this inconvenience. Need help with anything? Please contact us at support@grindinggear.com for assistance.
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