Account locked due to new location, Unlock email not being sent

So basically title, i've been locked out of my account for several hours just sitting and waiting on the email to magically appear, yes i've checked every possible folder the email could have gone to and yes I've whitelisted support@grindinggear.com. I just want to play the video game
Last bumped on Dec 13, 2024, 4:42:51 PM
Still waiting on that email... fun stuff
Hi there, you may need to manually email us about this issue at support@grindinggear.com

We apologise for any delay, as we're currently working through a large number of support queries. Will do our best to get to you as quickly as we can.
Yup did that over 24 hours ago
So is my account just banned because I played from a different location?
Yes, and please don't expect a response to your email for around 1 month.

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