Missing PoE2 Key for Top Tier Supporter Pack

I would like to know how am I able to claim the PoE2 key, I have previously bought highest tier supporter pack (Voidborn) and I dont have a PoE 2 key even though the devs said "If you've purchased a top-tier supporter pack in the past or have spent $480 USD or more in lifetime purchases in Path of Exile, you'll automatically have access to Path of Exile 2. We will begin inviting players in the next two weeks." around 20 days ago. I have reached out to support however I have not recieved any response within the last week.

I would like to mention my store is not in USD and the prices are localized with the top tier pack value being below 480USD, however since they said purchased a top tier supporter pack or 480USD I would assume I should get a key.

If anyone has encountered this issue or managed to get it resolved LMK

https://www.pathofexile.com/my-account/early-access

Is there nothing here for you to claim?