Request for Refund of Transferred Points to Guild

Hello,

our guildmembers transferred (including me) a large number of points to our guild account using the in-game mechanic. However, after checking the administration section, we noticed the points neither reached the guild account nor are visible elsewhere. The points are no longer in our account, and the only apparent method to transfer points seems to be via the website.

Could you please clarify when we will receive a refund? The amount in question is at least 2,000 points.

Thank you in advance for your assistance.

Best regards
Last bumped on Dec 12, 2024, 12:57:51 PM
Points donated to a guild by guild members are not automatically accepted. Your guild leader will need to either accept or reject the point donations on the Path of Exile website here: https://www.pathofexile.com/my-guild/poe2/guild-transactions
Need help with anything? Please contact us at support@grindinggear.com for assistance :)
Hello,

This is incorrect. The transactions from the 6th and 7th of December, which were made in-game, are not visible but have been deducted from my in-game points.

The points are gone, but they were never transferred to the administration for approval!

This cannot be the only case with that topic...

Edit:

Just do the math and check my transaction history after purchasing the Last big wraeclast supporter pack...
Last edited by retry1337#2495 on Dec 11, 2024, 11:27:15 AM
Our Guild as well.

I have just accepted the points but it is still not reflected as guild points
Hey im a supporter since 2012 and you dont react?!? At this point i feel scamed!

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