People cannot whisper me & it adds a random account when people try to add me ingame

Hello I tried to email support a few days ago about this with no response as of yet, so I hope to get help here if possible. When playing poe2, when friends add me in game it will add some random player for them instead of me. Also when people try to whisper me, randomly I just won't receive any whispers at all. I have confirmed with people and even watched them on discord screen share message me. I never receive the messages in game on my part. I wonder if my account is somehow locked into the other persons somehow? Is there a way I can fix this?