PS5 Character Lost

I couldn't use chat on PS5 so I logged on to the website to add an email. After I did this my Character on PS5 was gone. I lost 25hrs of play time.
Last bumped on Jan 2, 2025, 9:25:15 AM
My character's name was Bloodlesser
I just did the SAME THING, except it made 2 accounts and I merged my account I made with my email with my PS account. Same result, I lost my character too! 20hrs gone, and it CRUSHES my soul. Let me know if you found a solution.
MEE TOO

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