Change email address

The email address on this account was deleted due to issues with it being compromised. I can't change the email address because it sends a verification email to the dead email. I put in a ticket for it 3 weeks ago on 11/21. Rory from GGG replied 4 days later asking for verification and I responded same day. I have not received any reply back since then.
What should I do? I attached my PoE2 code to this account and while I can log in via website, when I log into game it says my account is locked and it sends an email to my dead email account. Please help. I just wanna join up with my buddies. I've had this account since 2012 when i bought the early access for PoE1.

Unfortunately nothing can be done via the forums in regards to account-related matters. You will have to be patient and wait for Support to attend to your ticket. They are currently overwhelmed with requests, so please do not send any more emails until requested by them.

ok that's really unfortunate. I havent had any response to it since 11/25 I just want to change the email address on the account. I didnt know if my case was thrown out or lost in limbo or what. It's been so long since any response at all.

Hey! Just checking if anyone here had a response started this process on the 28th of November and after the 1st of December never heard back from support after sending the info they requested. Been waiting since then to actually be able to play POE2 on PS5 as without the change of email I am unable to link my account.

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weekywhawha#2789 wrote:

Hey! Just checking if anyone here had a response started this process on the 28th of November and after the 1st of December never heard back from support after sending the info they requested. Been waiting since then to actually be able to play POE2 on PS5 as without the change of email I am unable to link my account.

same here... omg waiting forever for email

No luck yet. Contacted support 11/24 (or 24/11/2024). The website isn't sending email verifications. At least I can login via Steam, but primary access needs to be addressed.

P.S. Website FAQ says to post website issues to this forum.

https://www.pathofexile.com/support

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For technical difficulties with the game/website, please post in the Technical Support forum.

https://www.pathofexile.com/forum/view-forum/support

Just to give an update, I am still going back and forth to get my email changed started on 28/11, crazy how long this is taking, and I am also still waiting to be refunded for my POE2 early access as I bought it on PC by accident when I actually needed to buy it for PS5.

I know support must be busy but it's been almost 2 months. Anyone managed to get their issue solved?