Need help! Accidentally buy key in wrong platform

I buy key in wrong platfrom (POE website) but my intention was to play on Steam. I already contact support email but not sure my email is connected or something. I waited for 4 days (I immediately contacted after I buy wrong key). But I want to play it now what can I do? Can I buy on Steam and wait for refund from POE platform. Is it possible? Or I need to wait.

Thank you in advance
Last bumped on Dec 10, 2024, 8:47:22 AM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Thank you! I will wait patiently.

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